Application
This unit describes the performance outcomes, skills and knowledge required to organise and monitor staffing levels and rosters, develop staff performance and maintain staff records. It applies to funeral home and mortuary staff responsible for supervising others as part of their role, ensuring that all work carried out is according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Roster and monitor staffing levels and workload. | 1.1 Roster staff according to workplace needs, anticipated peaks and relevant legislation. 1.2 Monitor staff workload and assist staff to prioritise workloads according to work requirements. 1.3 Take corrective action according to staff availability and workplace policies and procedures. 1.4 Maintain staffing levels and rosters according to budget requirements. 1.5 Provide feedback on rostering and staffing issues to appropriate personnel as required. |
2. Monitor and support individual and team performance. | 2.1 Monitor work performance of individual staff and teams regularly. 2.2 Provide constructive feedback to individual staff and teams. 2.3 Identify and address performance issues. |
3. Support employee development. | 3.1 Recognise and record expertise of staff for reference when allocating tasks. 3.2 Assist staff to identify their own skills and knowledge in relation to current job roles and career development. 3.3 Develop professional development options in consultation with staff. |
4. Maintain staffing records. | 4.1 Create and maintain staff records. 4.2 Monitor personnel and payroll systems and seek specialist advice. 4.3 Maintain security and confidentiality of staff records according relevant legislation. |
Evidence of Performance
Evidence of the ability to:
develop and implement at least two staff rosters and other staffing arrangements to meet anticipated workplace operational and budgetary requirements
consult with, and provide advice to, at least two different staff members about work performance and professional development opportunities
respond to the need to adjust rosters based on work requirements
create, monitor and maintain staff records, ensuring security and confidentiality of information.
Evidence of Knowledge
Demonstrated knowledge of:
human resources principles in relation to maintaining staffing levels and rostering to budgeting requirements
methods for assessing staff expertise and professional development requirements according to current job roles and career development
potential rostering and staffing issues, including:
staff shortages
inadequate training levels
required skills of workforce
range of strategies for addressing staff availability, including:
revising work schedules
reallocating tasks
calling in additional staff
reporting staffing issues to appropriate personnel
factors that impact on individual work performance, including:
general standard of work
completing assigned tasks according to workplace timeframes
preparing work plans
following work schedules
job planning
attitude to clients and team members
following administrative procedures
providing constructive feedback to individual staff and teams
professional development options to support staff development, including additional training, recognition processes and future career pathways
workplace policies and procedures relevant to personnel, employment, staff development, rostering and creating and maintaining staff records
relevant federal, state or territory legislation relating to WHS, workers’ compensation, industrial relations, Equal Employment Opportunity (EEO), anti-discrimination and privacy
provisions of relevant awards and workplace agreements
position descriptions of relevant staff
career pathways in the funeral services industry.
Assessment Conditions
Skills must be demonstrated in funeral services workplace with a team of staff:
using suitable equipment and resources, including:
communication technologies and computers
documentation, including:
workplace budget requirements
workplace policies and procedures relevant to personnel and rostering
relevant awards and workplace agreements
personnel and payroll systems
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
interaction with team members
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cross-Sector
Competency Field
Management and Leadership